3/30/2020

Message from the managing director, Matthias Uhl

FOR ALL CHALLANGES THAT COVID-19 BRINGS, THE FOLLOWING APPLIES:

We are there for you as usual!

  
Dear Partner, Customer, Supplier,
   
Most important, first and foremost: We hope you and your family are doing well!
  
The COVID-19 health emergency is forcing governments around the world to make difficult decisions in order to limit the spread of infection and protect the health of everyone, especially those most at risk.
 
It is therefore our aim to prevent as much as possible the virus from spreading. Since the earliest phases of the crisis, RIEDHAMMER has taken all precautions to ensure that business continues to be carried out safely and that the health of our partners, customers, employees and suppliers is protected. At the same time, we do our best to keep our business operations running as well as possible and to comply with the assistance, service and delivery commitments worldwide. For this purpose, we have initiated numerous measures:
 
Home office workplaces have been set up for the majority of our employees worldwide. This applies to all administrative areas such as engineering teams, project management, sales, spare parts, service, marketing as well as finance and human resources. Despite the change of location, your contact partners will remain available under the contact options known to you – be it via e-mail, telephone or (video) conference software.
 
Due to border closings and travel warnings, our on-site activities are severely restricted in places. We have service staff in many countries and will try to support you on site as much as possible, provided that local travel restrictions allow this. Our remote maintenance is still there for you. For this, please contact our service department at service@riedhammer.de.
 
Our production sites and warehouses will continue to run until the local authorities order a stop. We have implemented appropriate measures at all of our locations and our employees are familiar with the new rules of conduct. Manufacturing is carried our worldwide in multi-shift operation and to the greatest extent possible. We do our best to ensure delivery dates and spare parts supply.
 
We thank you for your understanding and for the cooperative partnership in these difficult times for all of us. The entire RIEDHAMMER team wishes you, your family and your colleagues good health for the coming days and weeks.
 

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